Questions, answered clearly.

No. Find Care is open to everyone. Search facilities, review available services, and open directions without signing in. Staff accounts are only for authorised care navigation teams.

Enter a service or specialty—such as maternity, dental, laboratory, or eye care—then add a town, district, or region. You can also use the common-service shortcuts beneath the search form.

Yes. Select “Use my location” and allow location access in your browser. CareKnect will use your current coordinates to rank matching facilities by distance. Your location is used for that search and is not saved to your patient profile.

CareKnect combines imported facility information with updates managed by authorised teams. Services and opening hours can change, so contact the facility to confirm the care you need before travelling.

The emergency filter can help identify facilities listed with emergency services, but CareKnect is not an emergency-response service. In a medical emergency, contact local emergency services immediately.

Choose “Show on map” to preview a facility location or “Directions” to open a route in Google Maps. Where coordinates are unavailable, the system searches using the facility name and address.

Use the Contact page and select “Facility information.” Include the facility name and the correction. The CareKnect team can review the submission against an authoritative source.

The secure staff workspace helps authorised teams manage patient profiles, care tasks, appointments, referrals, notes, and preferred facilities in one place.

No. CareKnect helps people discover facilities and coordinate care. It does not diagnose conditions or replace advice from a qualified healthcare professional.